CLIENT INFO


If you are interested in booking a consultation with Beth please read all the following information. If your question's not answered below then feel free to email the admin team at info@bethwallace.org

While she has trained over the last 30 years in various forms of counselling & therapy, graduated in Applied Psychology from UCC with a postgraduate professional qualification in Cognitive Behavioural Therapy from both PCI College & the University of Manchester what she offers now is not solely what is usually referred to as 'counselling' nor 'therapy'.

Client sessions are bespoke for each client according to their needs, sometimes leaning more towards coaching, sometimes education & information, sometimes therapy & indeed sometimes traversing more than one of those approaches.

In her work Beth commits to:
- ensuring that she is in a fit physical, mental & emotional state to practice.
- tending to her ongoing professional training & development.
- her ongoing personal development & self-care.
- sharing her knowledge & experience with others, as is appropriate, for the benefit of all.
- treating all clients, including potential & past clients, equally, with respect and dignity irrespective of sex, gender, ability, age, sexual orientation & any other personal circumstance or situation.
- answering all client questions about her professional practice as fully & completely as possible.
- bringing the client charter to the attention of all potential clients.
- only offering services that are comfortably within her professional & personal ability & capacity. 
- referring clients to other practitioners and services where appropriate. 


::: Client Charter :::

Before your session Beth will:
make herself available to you to answer any questions you may have & explain to you, as clearly as possible, what the session may involve, & what it will not involve, & her availability to you after & between sessions as appropriate.
* gather some information from you in order to better meet your needs, what type of information this is depends on the type of work agreed.
* make her cancellation policy available to you.
* email travel directions & a contact phone number, if relevant, when an appointment is confirmed. 

During your session she will:
respect your wish to take a break or end the session at any time.
* respect any agreement made in relation to boundaries prior to the session commencing.
* communicate to you, as clearly as possible, her availability to you after, and between, sessions.
* commit to communicating as clearly & compassionately as possible if she needs to terminate the session for any reason.

After your session Beth will:
respect your confidentiality; it's important that you know that no details of what is discussed or what happens in any session or workshops with any client is discussed by her other than with her own supervisor, & that is without any information that can identify the client themselves.

You, however, are free to discuss any aspect of the session with whomever you choose, in fact Beth supports you to share your own experiences with those you feel you wish to. The only exception to the above is in circumstances relevant to child protection - please discuss with Beth in more detail if you have any concerns in this area & note that Beth does not currently work with those under 18.

* maintain the integrity of the client-practitioner relationship, for example; if you meet Beth socially she will not acknowledge that you know each other, unless it's already common knowledge in those circumstances or it has been discussed & agreed otherwise.

* follow up on any issues that she has agreed to.

DATA PROTECTION
In accordance with European legislation:
- emails are stored in Gmail address lists only, unless you sign up to the newsletter via the website in which case email addresses & first names are stored on Mailchimp servers & used for no purpose other than Beth's newsletter
- no information about clients is stored online, other than in emails
- client information, including names & email addresses, is not shared with any other party.




Booking
Please make contact by email, with some information about yourself & why you wish to book a session in-person or via Skype/Messenger/Zoom - info@bethwallace.org
Beth is happy to answer questions in relation to her experience, training, education or possible work with potential clients.

Beth is, unfortunately, unable to enter into personal correspondence or respond to questions from those who don't wish to book sessions, we suggest you check out the Free Resources page on the website and the Facebook page. If sources for the information you're seeking isn't on the website email info@bethwallace.org & the admin team will endeavour to add to the Free Resources information and/or include responses to questions in occasional YouTube Q & A videos.


Rates
Beth is a highly skilled, trained and experienced practitioner with 30 years of both formal & informal study & qualifications, professional practice & experience - her hourly rates reflect both this & the current context within which she works in Ireland & globally - rates for sessions while travelling abroad will vary according to average incomes & rates for comparable services locally.
A sliding scale is in operation depending on whether clients are in employment etc. You can find out more about Beth's background on the ''About'' page.

One-to-one in-person sessions €120-€50 per hour at Beth's home base in West Cork, with the first session with new clients being 1.5 hours - sliding scales operate depending on clients income & vary when travelling.

Couples sessions or sessions for more than two people in relationship €120-€90 per hour at Beth's home base in West Cork, with the first session being 1.5 hours, again costs vary when travelling.

Sessions in nature or away from Beth's home base may be available & will vary depending on location, venue, time of year, type of session & whether it is a session for one, two or more people etc.

Online calls - €80-€50 per hour

Payment
For in-person sessions with new clients at her home base in West Cork, Ireland Beth requires a 50% booking deposit to confirm the first appointment.
Online clients pay the full session fee in advance.
When travelling away from home all session fees are paid in full in advance.
Sessions are confirmed only when payments are received.

Advance fees can be paid via PayPal or bank transfer or lodgement to an Irish bank account - details are forwarded after other arrangements are agreed with the remainder, as appropriate, in cash on the day or via electronic transfer arriving prior to the session. Credit is not available.
Please note the cancellation policy below.


Cancellations
Beth appreciates & understands that sometimes circumstances necessitate the postponement or cancellation of a client session. She aims to be flexible where possible while also acknowledging the value of her expertise, time & the many demands upon it, as well as the preparation that goes into a client session, both in-person and online, as well as the preparation, of all sorts, that goes into a client preparing for a session.

Beth appreciates that extenuating circumstances & emergencies do occasionally mean less notice & she prefers to take cancellations on a case by case basis, but in general applies the following..... 

* Sessions that are cancelled by the client prior to 48 hours before the appointment may be rescheduled to a mutually convenient time or can be refunded minus any banking fees.

* Sessions that are cancelled by the client between 48 & 24 hours before they are due to take place can be rescheduled and may be subject, on a case by case basis, to a 50% cancellation fee.

* Sessions that are cancelled within 24 hours of the time they are due to take place may be rescheduled and are subject, on a case by case basis, to a cancellation fee of up to 100% of the session fee. 

* Sessions where the client does not show up are subject, in all cases, to a 100% cancellation fee and, in general, are not rescheduled other than in extenuating circumstances.


* When travelling away from her home base sessions cancelled by the client within 48 hours of the appointment are subject, on a case by case basis, to a 100% cancellation fee.

* Sessions cancelled by Beth are postponed to a time that is mutually convenient or a full refund is given if requested.


Please note that weekends, bank & public holidays are not included as notice time for cancellations, so for example if an appointment is for 12noon on Monday then it must be cancelled or postponed by 12 noon on Thursday in order to be outside the window for any cancellation fee.



If you have any questions email info@bethwallace.org



Refunds Policy
Refunds for sessions are as per the cancellation policy above. Refunds are not available for courses, events or products purchased online unless otherwise stated.



Physical & Personal Boundaries
Please note that at no time is physical contact nor nudity a requirement in session work. It is rare that any work Beth does involves touching clients & if it does it is only after clearly discussed & negotiated verbal & written consent, it is never erotic touch & it would usually only take place with a client after at least several talk based sessions.

Beth prefers to teach clients techniques that they then use on themselves. The sexuality practitioner world is, unfortunately, rife with practitioners who have insufficient training as well as those who abuse their power in sexual situations with clients leading to traumatisation & re-traumatisation, Beth's aim is to empower clients to know themselves more fully & completely, & she does not believe she needs to touch clients in order for this to happen.

If you are seeking tantra massage, which Beth does not offer to individuals only very rarely to teach the practice to couples or other professionals, please contact one of the following practitioners - these are the only neo-tantra practitioners in Ireland that Beth currently recommends:

Jayde in Cork city - dakini.jayde@gmail.com
&

Teertha Ordish in West Cork - teertha.o@gmail.com

Beth has a very clear & solid boundary of no romantic, sexual nor erotic engagement with clients, as is standard with all professional therapeutic fields.


To discuss booking a session email: info@bethwallace.org


Updated: 08/01/19